a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent.
b) Artists and billed attractions may be subject to change.
c) No trading or promotional activities allowed within the venue without Secret Sessions Festival’s (SSF’s) prior consent.
d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to our team.
e) Photographic equipment is permitted, provided that it is for personal, non-commercial use only. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a licence issued by the Promoter for permission to take photographs/visual/audio recordings for commercial use.
f) Do not buy tickets or goods from unlawful street traders/touts. There is no guarantee of tickets’ validity for entry unless purchased from official ticket agents for the event.
g) You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security team which may be carried out for the security of customers and/or the prevention of crime.
h) No unauthorised buses, coaches or trucks will be allowed on site.
a) Refunds are only considered on cancellation, substantial alteration or by special exception determined by SSF’s at SSF’s sole discretion.
b) Refunds should be requested from the point of purchase, no later than three months after the event.
c) A minimum of the proportionate amount of the face value of the ticket will be refunded.
d) Refunds of any booking fees per ticket or per order are subject to the T&Cs of the official ticket agent of the event.
a) No unaccompanied under 16s are allowed on site. All under 16s must be accompanied by an adult ticket holder (aged over 18). This adult must remain on site throughout the Festival as the guardian of the under 16 year-old.
b) Under 5s (0-4 years) are admitted free, but must be accompanied by a paying ticket-holder over 18 at all times.
c) Children 5-12 years need Child tickets in order to attend. Wristbands, to write a mobile number on for all children in case they get lost or separated from their guardian, will be available from the wristband exchanges, arena entrances & welfare points.
d) Teenagers who are between 13 and 15 should hold an Accompanied Teen ticket.
e) Teenagers 16 and over must have a full price ticket.
f) Those wishing to stay in the ‘Family Campsite’ must be accompanied by children 16 years or younger.
g) We do not accept any parental or supervisory duty of care or liability for any under 18s on site
TICKETS AND WRISTBANDS
a) It is prohibited to resell tickets for the event except where resold using the official resale platform of the official ticket agent you purchased from, or where resold using Ticketline – in accordance with the relevant ticket agent’s or Ticketline’ resale terms and conditions.
b) Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused.
c) Tickets must be exchanged for a wristband on first entry at a wristband exchange. No re-admission on ticket.
d) There is no readmission on day wristbands. Day ticket holders should expect queues at the entry gate and arrive with plenty of time before the first act they wish to see – no refunds will be given for acts missed.
e) 4 individual Day Tickets (Thurs/Fri/Sat/Sun) do not equal a 5-night ticket and cannot be swapped or upgraded to include campsite access.
f) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of Secret Sessions Festival
g) Secret Sessions Festival will not issue duplicates for lost or stolen tickets or wristbands.
h) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Secret Sessions Festival.
i) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
j) All wristbands remain the property of Secret Sessions Festival until 12 Noon the day after the last day of the event.
a) Secret Sessions Festival reserves the right to evict a customer without refund, and/or refuse admission where the Eviction Policy is breached. See Eviction Policy on website.
b) You may be body/bag searched at the entrances, on the site or when leaving.
c) Any item(s), reasonably considered for use as a weapon, or which may cause danger, offence or disruption to any other person, must be surrendered to our team.
d) Any person carrying illegal items or carrying out illegal activity will be handed over to the Police and refused entry. Please see confiscation/surrender policy on website.
e) Anti-social behaviour may lead to eviction*. Please act responsibly.
f) Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.
DAMAGE AND LOSSES
SSF is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.
a) Banned from event – Gas canisters over 2.7kg, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons, unidentified substances, new psychoactive substances (NPS), illegal items, laser equipment/pens, megaphones, blowtorches, sky or ‘Chinese’ lanterns, petrol burners, sound systems, spray cans, tabards/high viz jackets.
b) Banned from arena – Bags larger than A4 in size, cans, alcohol of any kind, camping equipment, firewood, disposable barbecues, campsite stoves, audio recorders, umbrellas, large or open drinks bottles (under 500ml sealed* plastic soft drinks/water are permitted).
*Bottles must be sealed and untampered or empty so that they are not used for bringing in alcohol to the arena, for example gin/vodka.
Please refill your empty water bottles at the water points inside the arena for free. If you need to bring specific food or drink or medication due to a pre-existing medical condition, please bring supporting medical evidence. Please note: only bags A4 size or smaller are permitted in the arena.
c) Generators with the exception of fixed in camper-vans.
d) Excessive amounts of food, cigarettes and alcohol. Only bring enough for personal consumption.
e) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction.
f) Items that are surrendered or confiscated will not be returned.
g) Under 18s are not permitted to bring alcohol or to purchase alcohol on site.
h) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
FIRE AND SAFETY
a) Fires are not permitted in the arena or the campsite
b) The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.
c) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops and the Wellness Village. This includes e-cigs/vaping.
d) Excessive exposure to loud music may cause damage to your hearing.
e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
f) The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Secret Sessions Festival.
a) Please use the bins and recycling points provided on and off site.
b) No animals, other than guide or hearing dogs, are permitted on site.
Disabled Facilities are available – please email: email@example.com
a) SSF events, https://secretsessions.co.uk or email firstname.lastname@example.org (Mon-Fri 10am – 6pm)
b) Event website – https://secretsessions.co.uk for eviction policy and safety and transport information.
c) If any of these T&C’s are unclear please contact email@example.com .
Approved Ticket Agents
Tel 0161 813 2222 (Mon – Fri 10am to 6pm)
Wednesday 10.00 – 22:00
Thursday 10.00 – 22:00
Friday 10:00 – 22:00
Saturday & Sunday 09:00 – 19:00
Gates & wristband exchanges run 24 hours from 2pm Thursday until Sunday. Outside of box office hours customers wishing to collect can do so from the welfare points.
Overseas customers will receive electronic tickets like all other visitors, at the point of purchase. Refer to your ticket vendor for details.
There are no refunds other than for cancellation or significant alteration of the festival. Any complaints should be sent in writing to: firstname.lastname@example.org
There is also a facility onsite for leaving complaints or compliments using feedback forms onsite at the Information Tent close to the main entrance. These are regularly checked by the organisers and customer service team.
There is no refund or exchange available – the event will go ahead come rain or shine. Please pack for all weather conditions.