We take the security and safety of our festival goers very seriously – it is a real priority.
Please help us keep each other safe by bringing as little baggage as possible to the festival. We do not allow large bags (large backpacks, luggage bags etc) into the arena. We understand that some families with children will need to bring in supplies and this will be at the discretion of security, who will make reasonable allowances.
We will facilitate fast track lanes into the arena for those with small (bum bags or similar) or no bags. Please be patient while we carry out our security checks and searches, which take place at the campsite gates, the arena entrance and may also happen at any time at any location onsite.
Our security staff are there for your safety – please co-operate with them as they work to keep us all safe and sound. Some are covert, but most are obvious by their high-visibility vests or armbands. Always go to them if you need help. The medical tent is fully staffed, open in line with the festival opening times and located in the arena.
There are security measures you will see and of course ones that you can’t. The whole site may be monitored throughout by staff on the ground, and we may also include a CCTV system watched by a team of monitors in a fully staffed Event Control Station.
We will work very closely with Local Police and members of the security services to ensure our security procedures are up to date and we are following best practice. We put a lot of time and effort on briefing and training and running emergency exercises. Please help us by reporting anything that doesn’t look right to you and also please let us know if you spot an area where we can do better and we will get on it.
Secret Sessions Festival is a weekend of big fun with the family and friends. We don’t want that experience spoiled by anything happening to you or your stuff, so here’s some tips on how to make sure you’re safe throughout the weekend.
The festival’s relaxed atmosphere maybe seen as an easy target for criminals, so let’s try to avoid that risk. Take the same precautions as you would on any other night out, and please read through the advice below and plan ahead.
We don’t accept any discrimination towards any individual or groups of individuals. Irrespective of the background of the individual, be that gender, race, disability, age, religion or belief, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity. We are proud of the diverse nature of our festivals and their customers, if you see or experience anyone undermining this – no matter the severity – please report it immediately to one of our onsite staff.
Quite simply – please don’t bring anything you can’t afford to lose.
Don’t leave valuables in your tent. Remember that tents are impossible to make secure even if they’re zipped. Take advantage of either the lockers or the Property Storage Tent, both of which can be found in the Village open 24 hours. The Property Storage service is charged at £10 per item and is for valuables only.
Move anything of value away from your tent door as you sleep. Don’t put a padlock on your tent as this indicates there are valuables inside. Don’t bury your valuables by your tent as someone might be watching.
When walking through the festival – especially at the stages – don’t put money in your back pocket. Use pockets with zips or buy a money belt.
Our goal is to make the festival cashless but we understand that can be quite a challenge. Don’t carry more money than you need to, there are cash machines available in the nearby town throughout the festival if you need extra (a small charge may apply). The shuttle bus will get you there and back in no time.
Only bring the bank cards that you need with you. Make a note of the numbers before leaving home to make cancellation easier if they do go missing.
MOBILE PHONES AND TABLES
There are free apps to track your phone/tablet if it goes missing or gets stolen. Your device is tracked by GPS and can be located online and in some cases, they can be locked remotely. If the phone/device is stolen you can pass this information to the police to help their enquiries.
All Apple devices include an app that can keep track of the devices whereabouts should it go missing. It can remotely lock your device, display messages, play an alert sound (even if the device is on silent) or even erase all of your personal data at your request. The app needs to be set up in advance, so look out for the ‘Find My…’ app icon on your device to get started.
If using an Android phone, download the ‘AntiDroid theft’ app for free before you arrive. It has features such as GPS tracking, email alerts if the SIM card or number is changed, and even allows you to view the photos taken should your phone go missing. The app is available to download from the Google Play Store.
Marking your device with a UV pen makes it easier for police to identify its owner. Visit our Campsite team who can assist you. Register your devices on the free Immobilise Database before you come to the festival. It takes a couple of minutes, just register your device’s serial number. Every item recovered by the police or handed in is checked against the database. If you report the phone stolen, your mobile phone operator should then be able to bar your SIM card.
Keep a record of your phone’s unique IMEI number. You can find it by keying in *#06#* on your keypad. This number will help the Police trace ownership quickly. Utilise your phone’s security lock or pin number.
Keep your phone well hidden when you are not using it. Don’t keep it exposed for any longer than needed – especially in crowds when taking photos. There are career criminals who target mobile phones at festivals.
Make sure your mobile is charged up on a daily basis and has plenty of charge for later in the day. The stages get busy at night and you are more likely to need your phone to meet up with friends should you split up. It can also double up as a torch for finding your way back to your tent, though please do not use it for longer than necessary.
Don’t leave anything valuable in your car – including sat navs, car stereos, cameras, or mobile phones. Leave your glove compartment empty and open so that thieves can see there is nothing inside.
Being found in possession of a flare or firework at a music event is now a criminal offence. Anyone found in possession will be removed from site and could face up to 3 months in prison and/or a fine.
If you do become a victim of crime, or if you see a crime happening, please then report the issue as soon as you can to a member of staff. Information coming in live helps us act quickly.
Try to remember as much as possible so you can report it. Try to remember what clothes they were wearing and any facial features. Make a note of exactly where you are if you can – look out for notable markers like toilets or stalls, or unusual tents. Use the your notes section on your phone to record what you can remember.
All crime reporting forms at the festival are filed at the Welfare Tent to avoid duplication. It is open 24 hours a day in the arena and also offers victim support.
If anyone you don’t know comes into your tent – even if they say they are lost – please tell our staff immediately. Thieves often use this excuse when they enter a tent to steal but find people inside. If they are genuinely lost our staff will be able to help them find their tent.
If you are reporting the theft of a mobile phone, you will be required to first contact your network provider and have the handset blocked. This will ensure that its use will be blocked across all UK networks even if the SIM card is changed, and will make it useless to the thief. A list of contact numbers for UK network providers will be available at the Information Tent and at the Welfare Tent.
Before reporting it, visit our Property Storage Tent (open 24 hours a day in the Arena). They run the festival’s lost property service and it may have been handed in.
Introduce yourself to our campsite team, show them where your tent is, stick a flag on it so it’s easy for them to see, and ask them to keep an eye out.
Please take guidance from the stewards in where is best to pitch your tent, if your tent is found blocking the fire lanes and emergency exits your tent may be removed for safety reasons.
Say hello to your neighbours and set up a neighbourhood watch system so you can look out for each other’s pitches. Experience shows that the best and friendliest campsites are the ones with people that make the effort. It also means you’ll have more friends to party with too!
Remember, by comparison with many day to day environments, the Secret Sessions Festival site will be a very safe and friendly place. We have employed a great team to be there for you. Be sure to help them to do their job by reporting anything or anyone suspicious to make this a safe and happy, crime-free festival.
If you have any concerns about your safety in the campsites, camp somewhere well lit, go near a tower or on the edge of an emergency access lane.
The Welfare Tent is situated in the Arena and is open 24 hours. It provides experienced, caring and confidential help for all kinds of practical and personal problems, as well as offering general assistance and advice, counselling, a messages service and help for distressed/missing people.
The Welfare Tent also offers a recovery area for patients requiring medical and emergency shelter with camper mats and sleeping bags.
You can call the Welfare Tent directly on site. The phone number will only be available during the festival and will be released closer to the event start date.
Ask for help if you or your friends become unwell immediately. We are here to help you.
Happy festival tips
- Look after yourself, don’t overdo it, and look out for others.
- Remember there is more chance of catching an infection in a field than at home so make sure to use the water points and hand sanitizer stations at the toilet blocks to wash your hands regularly.
- Secret Sessions Festival takes place on uneven farmland with bumpy tracks. Take care, especially at night. Strong shoes for walking are a good idea – as is a torch after dark.
- Please do not climb on any trees onsite. It is dangerous and may damage the tree.
- Due to the nature of farmland in the arena, there may be some midges, especially at dusk. Cover up and bring insect repellent with you. Insect repellent will be available for purchase onsite at the convenience store.
- Please don’t dig holes. After the festival, the site is home to horses.
- Illegal drugs are no more legal onsite than off.
- Give any passing security or emergency vehicles plenty of space to pass and don’t ride on vehicles.
- Serious sunstroke, sunburn or cancer can be caused by the sun on unprotected skin – wear a high factor sun cream.
- Prolonged exposure to high volume noise can cause severe hearing damage.
Carbon monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes. Carbon monoxide poisoning can be caused by ANY fuel that burns or smoulders so take extra care when cooking at the festival.
We suggest you make sure your camping light and stove are clean and properly looked after, you don’t take a portable barbecue – or lit charcoal – into an enclosed space and make sure exhaust from generators is properly vented away from occupied areas
If you think you have potentially been exposed to carbon monoxide gas whilst at the festival, please contact a steward immediately. Symptoms of carbon monoxide poisoning include:
- Tiredness and confusion
- Stomach pain
- Shortness of breath and difficulty breathing
Any lost property found during the festival is taken to the Property Storage Tent, open 24 hours throughout the festival. For any lost property queries please email firstname.lastname@example.org
In an emergency, please contact the nearest member of security or a campsite team member.
There is a festival fire fighting team who are fully equipped to deal with any fires, backed up by the local fire service, if required. There are fire observation towers located in the campsites. There are fire extinguishers located throughout the festival and many of the stewards and security team have been trained in fire safety in addition to the festival fire fighting team.
There are medics at the festival who are fully equipped to deal with all situations along with a medical tent in the Arena. The medics have roving patrols and provide an accident and emergency facility with full resuscitation, GP facilities and surgeries and psychiatric treatment. There is a landing point for air ambulances if required.
Heavily pregnant visitors are advised to make contact with the medical team on arrival at the event to ensure you are aware of services on offer over the weekend. Visitors with medical conditions are similarly advised.
- Decide on a meeting point with your friends. Choose a time and place to meet up later in case you get separated from each other.
- Learn the layout of the site – particularly your camping area and the location of your tent, so you can easily find toilets and stewards.
- Pick out memorable points near your campsite to help remember where your camping spot is located. Are there landmarks nearby that can help you find it?
- Get to know the people who are camped It makes for a nicer environment and it means you’ll be familiar with who should be coming and going in your area.
- Keep your phone charged in case you’re separated from your friends.
- Stay hydrated. There are tested drinking water points throughout the arena which are free to use.
- For a full list of what you can and can’t bring into the campsite, please view the What You Can and Can’t Bring information under Camping.
- Keep your wits about you. Drink responsibly and know your limit.
- Carry a torch with you or enable the torch on your phone to use for when it gets dark.
- Festival stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about.
- Don’t leave valuables like your phone, purse or car keys in your tent or unattended vehicles. Lockers are available to rent to store your belongings.
- The Welfare Tent is open 24 hours and is staffed by experienced and supportive people. They can provide confidential advice about drugs, alcohol, legal highs and sexual health, and offer support if you need to talk. They offer a monitored rest and recovery area if you’ve overdone it. Please go to the Welfare Tent if you experience any problems or need to talk to someone for any reason.
- Those with chronic conditions such as epilepsy, asthma and diabetes should bring all their usual medications to cover the festival period, and to be aware they may require hospital treatment if they don’t take it.
- Strobe lighting – pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
- Mixing drugs with other drugs and/or alcohol, prescription drugs can be a significant danger with risk of death.
- Ask for help immediately if you or your friends become unwell. We are here to help you.
Further information is available online – talktofrank.com, bluelight.org and the Know Drugs app.
Campfires are NOT allowed in Secret Sessions Festival campsites but may be allowed in other campsites. Again, to minimise the risk of serious injury from fire, we DO NOT allow campfires on our campsite.
No campfires are allowed in the arena, in family camping, friends camping or luxury camping zones or in campervan areas, in the guest area, in the village or in the car parks.
No bonfires are allowed onsite. Anyone that starts a bonfire or throws toxic or dangerous items onto a fire, leaves themselves liable for eviction and prosecution.
As part of Secret Sessions Festival you will have access to health, fitness and wellbeing information and will be able to participate in workshops, personal training, group exercise sessions and other wellness experiences, products and services, which are provided by third party coaches You acknowledge that such information and the Sessions are designed for educational and entertainment purposes only and you should not rely on this information as a substitute for, nor does it replace, professional medical advice or treatment. The use of any wellness services, at Secret Sessions Festival is solely at your own risk. You also understand that the Sessions together with any health, fitness and nutritional information are provided by third parties and we take no responsibility for such content. Please read our Medical Disclaimer for more details.
You acknowledge that some of the Sessions may be physically demanding and you understand that it is your responsibility to consult with your doctor prior to participating in the Sessions to ensure that you are fit and well enough to take part and that your participation in the Sessions will not pose any unusual or serious risks to your health and well-being. By purchasing your ticket and taking part in any of the Sessions you warrant and represent that you are fit and healthy to take part in the Sessions.
You hereby waive, release, covenant not to claim, and discharge us from any and all claims arising out of your participation in any of the Sessions. If you are under the age of 18 years, you agree that your legal guardian has reviewed and agreed to the Medical Disclaimer.
The Secret Sessions Festival is designed to help you enjoy health and fitness with access to a range of professional coaches and specialists. Information provided through the Secret Sessions Festival does not purport to be and must not be taken as medical advice, therefore, before starting any exercise regime you should consider consulting your doctor, especially if you have any medical condition(s) or are taking medication, are pregnant or have any related concerns. If you have asthma, diabetes, a heart condition, growth condition, Coronavirus or have experienced chest pains or dizziness in the last month, we strongly advise you NOT to participate in any of the personal training, group exercise classes, activities and any other products and/or services which are provided by third party coaches via the Secret Sessions Festival (the “Session(s)”).
By taking part in the Sessions at the Festival , you recognise that there is always an element of risk involved with any physical activity and your attendance at or participation in any Session is solely at your own risk. If at any time during a Session you feel discomfort or pain you should cease the exercise and seek medical assistance as required. Your participation in these Sessions is entirely voluntary and you may opt out at any given time, if you so wish.
You agree that Secret Sessions Festival will not be liable to you and/or any third party for or in connection with:
- losses not caused by our breach of these terms and conditions; or
- any consequential or incidental losses which are a side effect of the main loss or damage and not reasonably foreseeable by us and you at the time of entering into these terms and conditions.
Secret Sessions Festival and its affiliates do not exclude or limit in any way its liability for:
- death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation; and
- breach of the terms implied by applicable consumer protection legislation in England and Wales (to the extent they cannot be excluded by law).
Secret Sessions Festival cannot accept any liability for the actions of third party coaches or any breach by them of the terms of their service to you. Secret Sessions Festival will not be liable for any injury, loss, claim, damage or any special, exemplary, punitive, indirect or consequential damages of any kind, which arises out of or is in any way connected with your attendance at or participation in any Session.